Article about CVC Guides and Visitor Assistants


My friends have been asking to see what I wear at work. Here you go: while the smiling lady on the cover is my colleague Renee, not me, you can imagine my face there, because I wear the exact same uniform.

Scroll down (or click on the first “Feature” listed on the left) to read the article about the role of guides and VAs. As a brand new employee, I am not yet doing the glamorous work of giving tours described in the article. The tasks I spent yesterday doing included the important, but less educational, work of helping people stay in line but out of the rain at the same time, handing out and collecting headsets that amplify the tour guide’s voice, and reminding adolescent visitors not to touch the statues. Those Exhibition Hall tours that my lovely colleagues are leading in the photographs? That’s something for me to aspire to.

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On another note… My graduate program in Museum Education is based on the idea of AAA: Advocate for Accessibility and Accountability. When accessibility and accountability are in conflict in a given situation, which do you think is more important? I am curious to hear from you, as I will incorporate these ideas into a future post.

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About Laura

Paralegal with Master of Arts in Teaching in Museum Education, frequent museum visitor, based in Washington, DC. I care about what museums can do, both in terms of public offerings and internal practices, to make the world a better place. I blog about museum education ("informed"), the social work of museums ("humane"), and visitor experience ("citizenry").
This entry was posted in Articles and Books, Capitol Visitor Center and tagged , , . Bookmark the permalink.

4 Responses to Article about CVC Guides and Visitor Assistants

  1. Diana says:

    Hmmm… could you give an example of accessibility and accountability being in conflict with each other?

    • disciullo says:

      I’m actually curious about people’s responses based on the ideas in general, without getting into a specific context. 🙂 I’ll write about a specific context at some point though!

      • Diana says:

        Hmmm… if I’m interpreting your question correctly, I guess I’d say accountability is more important? I would say that museums have a responsibility to respect and preserve the traditions of the populations that they showcase in their collections, and if you deeply offend a group by displaying something that they don’t want displayed, it almost defeats the purpose.

  2. disciullo says:

    Don’t worry about whether you’re interpreting it correctly, it’s deliberately open-ended. Sorry to be difficult!

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